Frequently Asked Questions

For Customers

You must be 21+ to shop with TapRm. You must present a valid form of ID showing that you are 21+ for your order to be released upon delivery.

We currently ship to any home, apartment, condo, or office address in the following states: AZ, CA, CO, CT, DC, DE, FL, ID, IN, IL, LA, MT, NC, NJ, NM, NV, OH, OK, OR, RI, SC, TX, VA, WA, WI

From the moment you enter our website through the delivery of your order, and beyond, our team is here to help you. Please send any inquiries or issues to our Customer Experience team at info@taprm.com. We request any after delivery issues be brought to our attention within 3 days of delivery.

After your order has been placed, you will receive a confirmation email with a link to your order status page. This page will update with a tracking link and shipment details once shipped. If you have not received this confirmation email, or are having issues retrieving the information, please contact us at info@taprm.com, and we will provide further assistance.

The best way to get the most out of TapRm, is to create a TapRm account as well as sign up for our mailing list.

TapRm recommends taking the following steps when receiving your package in order to ensure the safest interaction possible

  • Wear a mask the whole time when accepting your order
  • Stay at least 6 feet away from the delivery person for as much of the interaction as possible.
  • Use your own pen to sign for your package
  • Hold onto your ID or use a disinfectant wipe during the verification process
  • Wear disposable gloves
  • Wash your hands or use hand sanitizer right after accepting your delivery

More questions? Click to consult our full help desk below:

Or contact our customer experience team at info@taprm.com